Safety at four in five hospital trusts in England is not good enough, inspectors say.
Staffing and overcrowding are major concerns – and they warned that patients are at risk as hospitals faced unprecedented pressures.
The Care Quality Commission review also highlighted delays getting tests and treatments and poor care of life-threatening conditions such as sepsis.
Ministers said the findings should be used to root out poor practices.
But inspectors warned some of the problems were beyond the control of hospitals because of rising demands being placed on them.
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The review of all 136 hospital trusts in the country found 11% were rated as inadequate on safety and 70% required improvement.
Among the problems highlighted were:
- Bed occupancy rates routinely above recommended levels
- Poor care given to patients with life-threatening conditions such as sepsis and kidney injuries
- Too many long waits for operations, such as knee and hip replacements
- Too few nurses in medical and elderly care wards, midwives in maternity units and doctors in A&Es
- Temporary escalation wards – set up during busy periods – predominantly staffed by agency workers who were not familiar with the hospital practices
- Poor control of infections because of insufficient hand hygiene and patients with infections not being isolated properly
- Problems with medicines management, including out-of-date drugs, and maintenance of equipment
- Tests being delayed because of poor information-sharing and record-keeping
Hospital chief inspector Prof Sir Mike Richards said safety remained a “real concern” with many trusts failing to learn when things go wrong.
But he also said he had some sympathy for hospitals given the rising demands being placed on them.
“The scale of the challenge that hospitals are now facing is unprecedented – rising demand coupled with economic pressures are creating difficult-to-manage situations that are putting patient care at risk.
“What is clear is that while staff continue to work hard to deliver good care, the model of care that once worked well cannot continue to meet the needs of today’s population.”
He also highlighted strengths, saying staff were good at providing care with compassion and leadership remained strong in many places.
When these factors were taken into account, it meant a third of trusts could be rated as good or outstanding overall.
The CQC also inspected 18 specialist hospital trusts, including sites dedicated to cancer and heart treatment. They tended to fare better.
The report marks the culmination of three years of new tougher inspections brought in after the Mid Staffordshire hospital scandal.